Track Your Order
Track Your Order
Enter your tracking number below to check the status of your beauty order.
Frequently asked questions.
What kind of brand is Van Roth?
Van Roth is a Swedish premium brand in skin and hair care that offers high-quality, dermatologically tested products with natural ingredients.
What skin type are your products suitable for?
Our products are designed for all skin types, including sensitive, mature and acne-prone skin.
How do I contact your customer service?
You can reach us via email at info@vanroth.se or via the "Contact " form.
How do your products differ from pharmacy skincare?
Our products combine clinical effectiveness with luxurious natural ingredients - no compromise between results and gentleness.
I have sensitive skin - which product do you recommend to start with?
Our Calming Cleansing Mousse is specially designed for sensitive skin, free from perfume and with a pH-balancing formula.
How long will it take before I see results?
Most customers notice a difference within 2-4 weeks. Our active serums often show results after just 7 days.
Which is your best seller and why?
Our Peptide Serum is the favorite - it provides visible "botox-like" effects without needles or recovery time.
Why is your collagen from plant sources?
Vegetable collagen is more ethical and better suited for sensitive skin compared to animal collagen.
My products arrived at different temperatures - does this affect the quality?
No, but for best results, store them at room temperature after receiving.
Can I get a personalized skincare routine?
Yes! Send a photo of your skin and your needs to info@vanroth.se and we will help you.
Can I buy larger volumes for a spa facility?
Yes, we offer professional bulk packs - contact our wholesale department at info@vanroth.se .
What is your environmental policy?
All of our packaging is 100% recyclable and we only use green energy in our warehouse.
How do I get my shipping number and track my order?
You will receive your shipping number and tracking link via email within 24 hours of your order being shipped. Please also check your spam folder if you do not see the email within 24 hours.
If my order is delayed - what can I do?
- First check the tracking link for updated delivery status
- If the package is more than 3 business days late:
- Contact us at info@vanroth.se with your order number.
- We will contact our shipping partner directly for information and keep you updated.
3. In case of delays exceeding 5 working days:
- We will send you a new order at no extra cost.
- Revokes the original package
- Offer priority shipping on the replacement order
Additional tips:
- For last-minute orders, we always recommend express shipping.
- During holidays we add extra shipping information to our website.
